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Booking Terms and Conditions

1 CONTRACT​

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  • This contract pertains to a short-term holiday rental of the specified property outlined in the booking form, established between the Client and the Owners of Casa no Sol. It becomes binding upon the booking and encompasses all following conditions.

  • Upon booking, the Client enters into agreement on behalf of themselves and all accompanying members, asserting the authority to accept these conditions for all guests involved.

  • Please note: Bookings for stag, bachelor, and hen parties, as well as music festival events, cannot be accommodated under any circumstances.

  • Bookings are accepted under the understanding that the property is intended solely for holiday purposes, with a maximum occupancy of 4 individuals, excluding infants.

  • The Client and any guests visiting the property during the Client's stay must adhere to the contract's conditions. Permission from the Owners is required before inviting guests.

  • Please be aware that all reservations require a minimum duration of 7 days during high season and 5 days during low season.

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2. MAKING YOUR BOOKING

  • Upon booking the Property, the completed Booking Form along with the Initial Deposit payment should be submitted.

  • Upon acceptance of the completed Booking Form and the Initial Deposit, a booking confirmation will be issued. The formation of our contract is contingent upon this confirmation and subject to the outlined terms and conditions. We reserve the right to decline any booking prior to issuing confirmation, with a prompt refund of any payments made.

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3. PAYING FOR YOUR BOOKING

  • At the time of booking, a deposit equivalent to 1-night accommodation cost is required. The balance of the Rental and refundable Security Deposit must be submitted at least 6 weeks prior to the specified date on the booking form or as indicated in our confirmation. Failure to fulfill payment obligations may result in cancellation of the booking.

  • The Security Deposit will be retained to cover repair or replacement costs for apartment damages. Upon return of the keys, the Security Deposit, less any deductions, will be refunded within 7 days.

  • Payment methods include Bank Transfer, Revolut, or Credit/Debit card via our website. For bookings via Airbnb or VRBO, payment is made directly to them.

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4 IF YOU NEED TO CANCEL YOUR BOOKING

  • Cancellation charges are applied as follows:

    • More than 60 days before the holiday start: Deposit refundable

    • Booked fewer than 60 days before check-in: Full refund if canceled within 48 hours of booking; otherwise, no deposit refunded

    • Between 30 and 60 days before check-in: 50% of accommodation cost

    • Between 14 and 30 days before check-in: 75% of accommodation cost

    • Between 0 and 14 days before check-in: 100% of accommodation cost

    • To cancel or amend your booking, contact us via telephone or email as soon as possible. We strongly advise obtaining holiday cancellation insurance

 

5. IF WE CANCEL YOUR BOOKING

  • While we aim to avoid changes to your booking, unforeseen circumstances may require alterations or cancellations. In such cases, we will promptly inform you and refund any payments made.

 

6. PERIOD OF HIRE

  • Apartment rentals commence at 15:00 on the arrival day and conclude at 11:00 on the departure day.

  • Arrival arrangements should be pre-arranged, and any changes communicated to ensure apartment readiness.

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7. BREAKAGES OR DAMAGES

  • A refundable €200.00 security (breakage) deposit is required along with the final balance payment.

  • Clients must report any damages promptly to facilitate repairs for subsequent occupants.

  • Clients are liable for costs associated with damages caused during their stay.


8. YOUR OBLIGATIONS

  • You agree to adhere to Regulations outlined in these terms, ensuring compliance by all party members.

  • Maintain the apartment and furnishings in good condition.

  • Stains on bedding due to sun cream will incur replacement costs.

  • Avoid damage to walls, doors, or windows, and refrain from causing nuisance to others.

  • Ensure comprehensive travel and health insurance coverage for all party members.

  • Unauthorized occupancy, significant party makeup changes, or pet introduction may result in booking cancellation.

  • Access for essential repairs or cleaning may be required during your stay.

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9. SMOKING

  • Smoking is not permitted inside the apartment, please use outdoor spaces if you wish to smoke.

 

10. LIABILITY

  • The Owners are not liable for any loss or damage to any Client's or any belongings to a member of the Client's party howsoever caused. The Client or members of his/her party cannot hold the Owners liable for any personal injury/death howsoever sustained where the Owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.

 

11. COMPLAINTS

  • Every effort has been made to ensure that you have an enjoyable and memorable holiday. If you have any cause for complaint, remedial action must be taken as soon as possible. You must contact us if any problem arises so it can be quickly resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. Complaints of a transient nature cannot possibly be investigated unless registered whilst you are in residence.

 

12. PRIVACY POLICY

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