Booking Terms and Conditions
Contract
  • The contract is for a fixed-term holiday rental of the property specified on the booking form made between the Client and the Owners of Casa no Sol at  Ponta Grande Carvoeiro binding from such time that booking is made and inclusive of all the following conditions.

  • By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party.

  • Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the maximum number of people allowed is 4 people.

  • The client and any friends or family of the client visiting the property while the client is staying there must adhere to the conditions of the contract. If inviting friends to visit the client must first seek the permission of the owners.

  • Please note that in high season all reservations have a minimum of 7-day duration. Shorter stays can be requested upon request.​​

 

Making your booking
  • When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit.

  • Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue your confirmation of booking. The contract between us will only be formed when we send you our confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our confirmation. If we do this, we will promptly refund any money you have paid to us.

Paying for your booking
  • A non-refundable 25% deposit is required at the time of booking. You are required to send to us your payment for the balance of the Rental and the refundable Security Deposit at least 6 weeks prior to the Arrival Date as set out in our confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as canceled by you.

  • We will hold the Security Deposit to be applied against repair and/or replacement of the property, furnishings, fixtures, and fittings. We will return the Security Deposit to you within 7 days of the return of the keys to us, less any deductions in accordance with the conditions listed above.

  • We accept PayPal as a form of payment. Please contact owners prior to paying if you wish to use this method of payment.

  • Bank Transfers can be made indirectly into our Portuguese Euro account or via bank transfer in Pounds Sterling into our UK bank account.

 

If you cancel your booking
In the event of a cancellation, we apply the following charges:
  • With more than 6 weeks before the start of the holiday, any deposit made is forfeited

  • Between 6 weeks and 4 weeks, 50% of the accommodation cost

  • Between 4 weeks and 15 days, 75% of the accommodation cost

  • Between 14 days and 1 day, 100% of the accommodation cost

  • If you need to cancel or amend your booking you must telephone or email us on the number and email shown on our confirmation as soon as possible.

  • The client is strongly advised to take out holiday cancellation insurance.

 

If we cancel your booking
  • We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

Period of Hire
  • Rentals for the Property commence at 15h00 on the day of arrival and terminate at 11h00 on the day of departure. 

  • The arrival time should be arranged in advance. The client should arrange an estimated time with the owners to inform them of any changes to that time to ensure the property is ready.

 

Breakages and Damage
  • A refundable €200.00 security (breakage) deposit is required with the final balance of the payment.

  • The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client.

  • The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client.

 

Your Obligations
  • You agree to comply with the regulations set out in these terms and conditions and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

  • You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding, towels in good condition.

  • You agree not to cause any damage to the walls, doors, or windows of the Property, nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighboring properties. Any breakages or damages should be reported as soon as they occur, so they can be rectified prior to the arrival of the next clients. Cigarette burns on the furniture will be charged at full replacement cost.

  • You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

  • You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

  • You cannot allow more people to stay in the Property than expressly authorized, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

  • You agree to allow us or any representative of our access at any reasonable time during your stay for the purpose of essential repairs or cleaning. You can check with us what type of cleaning is included in your reservation. The cleaner's duty is to generally tidy up and change towels and bed linen. However, she is not expected to do the washing up, etc.

 

Smoking
  • Smoking is not permitted anywhere inside the holiday accommodation albeit smoking is permitted outside.

 

Liability
  • The owners are not liable for any loss or damage to any client's property or any property belonging to a member of the client's party howsoever caused.

  • The client or members of his/her party cannot hold the owners liable for any personal injury/death howsoever sustained were the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.

 

Complaints
  • Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

  • It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature cannot possibly be investigated unless registered whilst you are in residence.