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Booking Terms and Conditions

1 CONTRACT

  • The contract is for a short-term holiday rental of the property specified on the booking form made between the Client and the Owners of Casa no Sol, binding from such time that booking is made and inclusive of all the following conditions.

  • By making a booking the Client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party.

  • Please note - We are unable to accept bookings for stag | bachelor, and hen parties as well as for music festival events, without exception.

  • Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the maximum number of people allowed is 4 people.

  • The Client and any friends or family of the Client visiting the property while the Client is staying there must adhere to the conditions of the contract. If inviting friends to visit the Client must first seek the permission of the Owners.

  • Please note that all reservation has a minimum of 7-day duration during high season and 5 days during low season. ​​

2. MAKING YOUR BOOKING
  • When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit.

  • Once the completed Booking Form and the Initial Deposit have been received and accepted, we will issue you a booking confirmation. The contract between us will only be formed when we send you our confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking before the issue of our confirmation. If we do this, we will promptly refund any money you have paid to us. ​

3. PAYING FOR YOUR BOOKING
  • At the time of booking, you will need to pay the cost 1-night accomodation as a deposit. You are required to send us your payment for the balance of the Rental and the refundable Security Deposit at least 6 weeks prior or on the date specified on your booking form as set out in our confirmation. If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you.

  • We will hold the Security Deposit to be applied against repair and/or replacement of the apartment, furnishings, fixtures and fittings. We will return the Security Deposit to you within 7 days of the return of the keys to us, less any deductions under the conditions listed above.

  • Payment can be made via Bank Transfer, Revolut or via Credit/Debit card via our website www.casanosol.com /pay. If booking via Airbnb or VRBO, the payment will be made directly to them

4 IF YOU NEED TO CANCEL YOUR BOOKING
  • In the event of a cancellation, we apply the following charges:

    • With more than 60 days before the start of the holiday, we will refund your deposit
      • If booked fewer than 60 days before check-in, a full refund will be issued if cancellations are made within 48 hours of booking; otherwise, no deposit refunded
      • Between 30 days and 60 days before check-in, 50% of the accommodation
      • Between 14 days and 30 days before check-in, 75% of the accommodation
      • Between 0 days and 14 days before check-in, 100% of the accommodation

  • If you need to cancel or amend your booking you must telephone or email us at the number and email shown on our confirmation as soon as possible.

  • The Client is strongly advised to take out holiday cancellation insurance.

5. IF WE CANCEL YOUR BOOKING
  • We would not expect to have to make any changes to your booking, but sometimes problems occur, and we do have to make alterations or, very occasionally cancel bookings. If this happens, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking. If it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

6. PERIOD OF HIRE
  • Rentals for the apartment commence at 15h00 on the day of arrival and terminate at 11h00 on the day of departure. 

  • The arrival time should be arranged in advance. The Client should arrange an estimated time of arrival with the Owners to inform them of any changes to that time to ensure the apartment is ready. 

7. BREAKAGES OR DAMAGES
  • A refundable €200.00 security (breakage) deposit is required with the final balance of the payment.

  • The Client must promptly inform the owner of any damage or breakage in or around the apartment so that it can be repaired and replaced for the next Client.

  • The Client is bound to reimburse the Owners for replacement, repair or extra cleaning costs where reasonably demanded by the Owners for damage caused by the Client.

8. YOUR OBLIGATIONS
  • You agree to comply with the Regulations set out in these terms and conditions and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

  • You agree to keep and leave the apartment and the furnishings, kitchen equipment, crockery, glasses, bedding, and towels in good condition.

  • You agree that any stains to the bedding caused by sun cream will result in the replacement of the bedding and the cost will be deducted from your deposit.

  • You agree not to cause any damage to the apartment’s walls, doors or windows, nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties. Any breakages or damages should be reported as soon as they occur, so they can be rectified before the arrival of the next clients. Cigarette burns on the furniture will be charged at full replacement cost.

  • You agree to take all necessary steps to safeguard your items in the apartment. No liability to you is accepted in respect of damage to or loss of such whilst in residence, except where the damage or loss is caused by our negligence. Kindly make use of the safe for your small belongings.

  • You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other apartments) and health insurance (including evacuation and repatriation coverage).

  • You cannot allow more people to stay in the apartment than expressly authorised, nor can you significantly change the makeup of the party during your stay in the apartment, nor can you take your pet into the apartment. If you do so, we can refuse to hand over the apartment to you or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

  • You agree to allow us or any representative of ours access at any reasonable time during your stay for essential repairs or cleaning. You can check with us what type of cleaning is included in your reservation. The cleaner has to generally tidy up and change towels and bed linen. However, she is not expected to do the washing up, etc.

9. SMOKING
  • Smoking is not permitted inside the apartment, please use outdoor spaces if you wish to smoke.

10. LIABILITY
  • The Owners are not liable for any loss or damage to any Client's or any belongings to a member of the Client's party howsoever caused.

  • The Client or members of his/her party cannot hold the Owners liable for any personal injury/death howsoever sustained where the Owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.

11. COMPLAINTS
  • Every effort has been made to ensure that you have an enjoyable and memorable holiday. If you have any cause for complaint, remedial action must be taken as soon as possible.

  • You must contact us if any problem arises so it can be quickly resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. Complaints of a transient nature cannot possibly be investigated unless registered whilst you are in residence.

12. PRIVACY POLICY
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